RETURNS & EXCHANGES

TAILOR MADE WEDDING OR EVENING DRESS / CUSTOM MADE WEDDING OR EVENING DRESS

As your gown is tailor made for you according to your measurements and height, we are unable to offer a refund or exchange unless there is a genuine manufacturing defect.

All our products undergo professional quality control to ensure the highest standard of quality and workmanship.

We strongly recommend that you try on the dress as soon as you receive it. In our experience, 98% of the dress fits perfectly. Of course, a lot depends on the measurements you provided us. However, if it is found that your dress does not fit, please contact our customer service team by contacting luckydress77@gmail.com or ask for help via Live Chat within 7 days of receiving your order. If you have lost or gained weight, we recommend that you contact our Customer Service team for guidance and advice that you can pass on to your preferred local tailor who will be able to adjust your wedding dress to your current size on site.

If for any reason there is a manufacturing defect, the postage will be taken by LDA. Please provide us with updated measurements and photos before returning the dress. Any dresses returned to LDA must be returned in their original packaging.

If you wish to cancel the order before the measurements are locked, a cancellation fee will be charged. The cancellation fee (AUD 300, GBP 200, USD 250, EUR 200, CAD 300, NZD 320, PLN 200) covers administrative costs, lace selection, preparation for production and design preparation related to the order. Once the measurements are locked, it will not be possible to cancel the order as the dress will be immediately sent to sewing.

WEDDING OR EVENING DRESS IN STANDARD SIZE

If you decide to order a wedding or evening dress in a standard size according to our size chart, do not ask to adjust it to your height and do not make any changes to the design, then such a dress is RETURNED or EXCHANGED under the following conditions:

- the product was not adjusted to your dimensions or height,

- EXCHANGES and RETURNS are accepted within 7 days of receipt of the garment. You must contact our Customer Service team at luckydressatelier77@gmail.com to arrange a RETURN or EXCHANGE. After confirmation, we must receive the item within 14 days if it is in Poland or 21 days if it is abroad.

- items must be in the best condition, free from make-up, dirt and stains, and must not be worn, changed (e.g. shortened) or washed.

- all tags must remain in their original place.

- We suggest that all items be tried on as soon as they are received to ensure that items can be exchanged within a specific timeframe. It's best to try on a gown / clothes after bathing to avoid contact with moisturizing cream, deodorant or makeup. Additionally, try on your gown on a clean, carpeted or tiled floor.

All products will undergo further quality control after they are returned. If for some reason your item does not pass the quality control, Customer Service will contact you with the available options. In the event of a manufacturing defect, LDA will pay for the return shipment. However, should you change your mind, you will be responsible for any additional postage fees associated with returning the item and purchasing a new one.

PRIORITY ORDERS

As the wedding date is earlier than the standard order, we are unable to offer a refund or exchange. We are not responsible for any adjustments or changes that need to be made to your dress upon receipt (unless it is a genuine manufacturing defect).

Once the measurements are locked, the order cannot be canceled as the dress will be immediately sent to sewing. You will not receive a refund.

PRODUCTS PURCHASED ON PROMOTION / SALE

Any products that were purchased on sale or with a discount code they cannot be returned or exchanged.

ALTERATIONS

If you have any concerns about receiving the dress, please contact Customer Service hello@luckydressatelier.com within 7 days of receiving the dress and our team will assess your unique situation. Unfortunately, if your measurements have changed from what you gave us on the lock date, you will be responsible for any fees incurred for the necessity to make changes. If you decide to go to a local seamstress or tailor for corrections, you will do so at your own expense. We are happy to provide advice and information to provide to your local seamstress for corrections.

In the unlikely event of a manufacturing defect, please contact Customer Service. If a manufacturing defect is found, LDA will pay all costs, including shipping. If you choose not to ship your gown back to LDA, we will no longer be held responsible.

JEWELLERY

To protect your health and the health of others, we do not accept returns or refunds for change of mind when purchasing earrings. Please see our size chart for sizing recommendations or contact one of our online stylists luckydressatelier77@gmail.com for advice before ordering.

If for any reason your order is defective, please contact our Customer Service team at luckydress77@gmail.com with photos of the defect to arrange a repair, replacement or return.

 

RETURN / EXCHANGE ADDRESS
Olga Apanasyuk
ul. Szybka 27
31-831 Krakow
Poland
phone: +48 794 646 462